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Users will need to use a proxied or authenticated link from off-campus. More information about EZproxy can by found on the EZproxy page. When users access library resources from off-campus, they will be taken to the screen pictured below and prompted to sign in using their credentials.
Users can tell that they are properly authenticated from off-campus by if they see WVU branding and if they see the proxy string in the URL (see the databases branding page for more information).
If users are experiencing access issues, try the following steps:
Have the user clear their cookies
Have the user try using a different browser
Still Experiencing an Issue?
If alltroubleshooting efforts have been exhausted, please submit a ticket to eresources and include as much information as possible, such as:
User's full name
User's WVU e-mail
Whether user is on or off campus
The issue(s) encountered
Screenshots, if possible
Where the link the user is linking from
Whether the user is having the same issue with other resources or if it is just one resource