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Business Information Referrals: A Guide for Trainers, Tutors, and Coaches



This webpage is intended as an informational guide for student workers (trainers, coaches, and tutors) assisting their peers in the  Chambers College Business Communication Center, the BrickStreet Center for Innovation & Entrepreneurship, WVU's LaunchLab Applied Innovation Center, and other University centers that provide business coaching and planning services. 

The purpose of this guide is to:

- identify the various service ("referral") points within the WVU Libraries  

- briefly describe the functions and advantages (and limitations) of each service point 

- summarize what the WVU Libraries can offer student-clients by way of research help

A Customer Service Philosophy

Refer the question not the person!

  1. What does that mean? You have a student-client who is in need of research assistance. On your computer screen (or theirs), navigate to the Entrepreneurship & Business Planning Research Guide: . 
  2. Help them fill out an appointment form or draft an email to me! The more information provided, the more I can help! So briefly describe the project (and if possible, the information they are looking for).
  3. Encourage the student-client to explore the Entrepreneurship & Business Planning Research Guide: to locate information for their project. 
  4. Please do not simply hand out business cards and ask users to visit the Library or email a librarian on their own. 

An Online Resource for Student-Clients!

A student-client hasn't conducted any research. Where should they start?