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Ask A Librarian

Library Updates: Spring 2021

Ordering Books, DVDs, and Other Returnable Material

During the COVID-19 pandemic, you can use ILLiad to order all materials, including those owned by WVU Libraries. Articles and chapters will be delivered, as usual, as pdf documents.  

Most libraries were shut down completely over the summer.  As libraries start to re-open, more materials will be available to borrow but users should be aware that interlibrary loan processes may be slower until all libraries have reopened and resumed normal lending.   

  1. Find the book you want in the library catalog at
  2. Choose the "Request ILLiad" button and log in with your WVU username and password

Or you may log into ILLiad directly and complete a request form.  If this is your first time using Interlibrary Loan/ILLiad, log into ILLiad to claim your account before placing an order. 

If you can't or shouldn't come to campus, we can mail your materials (or send a mailing label for you to return materials).
Please provide the best address to use.

Ordering Articles, Book Chapters, and Other Non-Returnables

Use ILLiad to order materials. During the coronavirous pandemic, you can use ILLiad to order all materials - whether WVU owns them or not.

Many databases where you discover needed articles have a direct way to make an ILLiad request.  Look for the "Find it @ WVU" button or the "Request ILLiad" button.  Making an ILLiad request in this way streamlines the request by completing the request form for you.

To enter a request manually, follow these steps.

  1. Go to ILLiad and logon using your WVU username and password
  2. At the top of the page, click on "New Requests" and select the type of material you want
  3. Fill out the form completely and submit
    • If WVU owns the material, we will pull it from our shelves
    • If WVU doesn't own the material, we will request it from another library
  4. When we have gathered the material or received it from another library, we will upload it to your ILLiad account and notify you that the material is ready to be viewed
    • You will have access to these files for 30 days

ILLiad Video (short)

This short video demonstrates features of ILLiad.